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If you are not happy for any reason, return them in the original condition (new an undamaged) within 7 days for a full refund minus shipping costs. Customer is responsible for shipping product back and any new shipping and handling cost on product they want to exchange.
If for any reason, the piece is damaged or broken during the shipping (This seems unlikely, all the pieces comes so well packaged) , please note me explaining what happened and adding picture of the damaged product to see what happened. I'll send you a replacement or a refund, depending on the situation.
I can ask you to ship the damaged item back to me prior to issuing a refund.
Custom orders are not refundable since they are specially made for the customer and they can't be reselled.
If you have any other question, please contact me.